Refund policy

30-day returns

You may request a return within 30 days after receiving your ZenShade order. For a change-of-mind return, keep the item unused, clean and in its original condition with all included components. Please include your order number or proof of purchase.

How to request a return

Contact us at sonease.us@outlook.com or through our contact page. We will provide return instructions and the correct return address. Please do not send items to a supplier or an address on the parcel without contacting us first.

Return shipping and fees

You pay the return postage for change-of-mind returns. We charge no restocking fee. For faulty, damaged or incorrect items, we cover reasonable return shipping where a return is needed. Contact us with your order number and a description of the issue; photos can help us assess the problem.

Refunds

We will review the returned item and notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund. Original shipping charges for voluntary change-of-mind returns are not refunded unless required by applicable law. We do not deduct fees that the law requires us to refund.

Exchanges and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once fulfillment has started. For an exchange, contact us for instructions before returning the item.

Your statutory rights

This policy does not limit your rights for faulty or misdescribed goods or any mandatory cancellation rights. If your order is delivered to the European Union or the United Kingdom and a statutory withdrawal right applies, you may notify us within 14 days of delivery without giving a reason. The applicable statutory return and refund deadlines and reimbursement of standard outbound delivery charges apply. Nothing in our voluntary return conditions restricts those rights.