Terms of service
About these terms
These terms apply to purchases from the ZenShade online store and use of this website. Our store is hosted on Shopify, which provides the ecommerce platform. Questions can be sent to sonease.us@outlook.com or our contact page.
Orders and payment
Provide accurate contact, billing and delivery information and use a payment method you are authorized to use. Prices and the currency charged are displayed before you submit your order. Shipping charges and any taxes collected by us are shown at checkout. An automated order receipt acknowledges your request; we will contact you if an item is unavailable or an order cannot be accepted and refund any amount collected for an unfulfilled order.
Product information and use
We aim to describe products accurately. Screen settings can affect how colors appear. The ZenShade Travel Sleep Set is a non-powered travel comfort accessory, not a medical device or a vehicle safety restraint. Seat compatibility varies. Follow carrier instructions, keep your nose and mouth clear, and do not obstruct other passengers or safety equipment.
Shipping and returns
Delivery options and charges are displayed at checkout. Do not treat an estimate as a guaranteed arrival date. Please read our shipping policy and return and refund policy. These policies form part of the terms of your purchase and do not reduce mandatory consumer rights.
Privacy
Our privacy policy explains how personal information is handled. Payment processing is provided through the payment services available at checkout.
Website use and intellectual property
You must not use the website for unlawful activity, fraud, malware distribution or infringement of another person's rights. Website branding and original content belong to their respective owners. You may use the website for personal shopping; other uses require permission where applicable.
Reviews and submissions
Submit only feedback based on your own experience and content you have permission to share. We may moderate unlawful, abusive, irrelevant or privacy-infringing material. We do not require a positive review as a condition of customer support or a refund.
Errors and availability
If we discover a material pricing or description error, we will contact affected customers before fulfilling the order, where possible, to offer the corrected terms or a cancellation and refund. We may update the website, but changes do not retroactively remove rights attached to an accepted order.
Consumer rights and liability
Nothing in these terms excludes or limits statutory warranties, remedies for faulty or misdescribed products, or liability that cannot lawfully be limited. Mandatory consumer protections in your country continue to apply. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Contact and changes
For questions or complaints, contact sonease.us@outlook.com. We may update these terms for future purchases. The version applicable when you place your order continues to govern that purchase.